Frequently Asked Questions

The listing will have to be in either an Expired or Sold status for 31 days for CDOM to restart.

The Broker from your previous office must send written authorization to transfer your listings. They can send an email to services at realMLS.

We do not syndicate the Coming Soon Listings to any website including IDX websites.

Let’s clarify terms.  In Flexmls, WITHDRAWN is a TEMPORARY status for when a property cannot or will not be available for showing for greater than 3 days.


Once in Withdrawn status, it ‘can’ remain there until it reaches the Expiration date and expires.


If the customer and brokerage CANCEL their agreement then EXPIRED status will indicate that the agreement is no longer in force.

That is an office level setting.  Your broker or office administrator can change the default hours in Showingtime.

When you login to flexmls, got to Menu>Searches>Office/Member.


Click on Offices and begin typing the first few characters of your office name in the Find an Office field. A list of offices with similar names will appear. Locate your office name/address and your office code will be in the Short ID column.


If you use the Quick Launch bar, type the first 8 characters of your office name.  When your office displays, the Office ID appears in parentheses behind the office name.

Metro Market Trends (MMT Tax) is a property data provider that is free with your membership. MMT Tax can provide all the tax record information on any property in the area. Login to Flexmls. Go to the Menu and type Tax.


Click on MMT tax and you will be re-directed to the MMT website. Select your search type (typically Property Owners or Comparable Sales Activity). On the next screen, select the county and then you can add your specific search criteria.

Select Metes & Bounds from the drop down list for No Subdivision.

Send an email to with the listing number, reason for change, and information of what to change.

Go to At the top of the screen click on MLS Account. This will open up another screen. Type in your member ID and the last 4 digits or your SSN to sign in and access the payment screen.

Once a listing is in a Sold status it cannot be changed.

For realMLS Technical Support

Call 904-281-1400 X 1603 or email:

realMLS Tech Support hours are: Monday - Friday 8:30 AM - 7:00 PM and Saturday 10:00 AM - 7:00 PM

You will contact realMLS Tech Support for questions on any feature that you can perform directly within the MLS system, such as:

  • Logging In To Flexmls
  • How to Add or Change Listings
  • Adding Photos, Videos, Documents, Open House…
  • Status Changes
  • Search Questions on the Quick Search, Map Search, and Full Search
  • Saving Searches and How to Manage Them
  • Contact Management – Setting Up Contacts, Subscriptions, and Portals
  • Printing or Emailing Listings
  • Daily Hot Sheets
  • CMA’s
  • Mapping
  • Flexmls Statistical Programs
  • Adding or Changing Menus and Dashboards
  • MMT Tax Search
  • Policy and Procedures (i.e., status definitions, add/change data to the listing input sheets)
  • Contracts and Forms
  • Closing Cost Estimator
  • MARC Notifications
  • Syndication of Data/Pictures on sites like ListHub,, and

Tech Support can be reached at 904-281-1400 x1603 Monday-Friday 8:30 AM to 7:00 PM ET or email

Our realMLS Customer Care Team will handle questions that relate to Membership and Accounts Payable.


realMLS Customer Care Team can be reached at 904-281-1400 x1601 Monday-Friday 9:00 AM – 5:00 PM ET or email

When logged in to Flexmls, type your First Name and Last initial in the Quick Launch bar located next to the realMLS logo at the top left of the screen.


The number in parentheses behind your name is your member number.

No, unfortunately, Flexmls will only allow one access at a time, therefore you cannot be logged in from a computer and a mobile device simultaneously

No, per realMLS Rules and Regulations, you cannot share your username and password.

All of the Rules and Policies can be found on the Data Integrity Policy page under the
Resources tab on our homepage.

Brokers have the ability to request a license for access to IDX, Broker Only and VOW data products (


Agents may request data products from However, your Broker will have to execute the license agreement on this website

The Northeast Florida Association of Realtors(NEFAR) is the largest professional/trade association in Northeast Florida. NEFMLS operating as realMLS is a wholly owned subsidiary of NEFAR and is a separate company. RealMLS conducts classes pertaining to using the Flexmls system and other MLS related topics.


NEFAR conducts New Member Orientation, Continuing Education, Ethics and many more educational classes.

Lockboxes are also purchased through NEFAR and the Association membership dues are separate from realMLS dues.

This is the FAQ's page logo This Frequently Asked Questions page was compiled to help our members get quick responses to the most common questions. If you don’t see a question that is important to you, please contact us by email at our services email address and one of our technicians will be happy to assist you.
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